Refund policy
Effective Date: 01/03/25
1. Your Right to Cancel
Under the UK Consumer Contracts Regulations 2013, you have the right to cancel your purchase within 14 days of receiving your order. To exercise this right, you must notify us in writing or via email at info@grubmagnet.com.
2. Conditions for Refunds
We are happy to issue a refund if:
The item is returned to us unused and in its original packaging.
The return is initiated within 14 days of receiving your order.
The item is not excluded from refunds (e.g., custom-made or downloadable digital products).
Please note: Refunds will not be processed for items that are damaged or show signs of use unless the product was faulty.
3. Faulty or Damaged Items
If your item arrives damaged or faulty, please contact us within 30 days of receiving your order. You will need to:
Provide proof of purchase (e.g., receipt or order confirmation).
Provide photos of the damage or a description of the fault.
We will either:
Offer a replacement, or
Provide a full refund, including any shipping costs.
4. Returning Items
To return an item, please contact us at info@grubmagnet.com to request a return authorization. Once approved:
Pack the item securely to prevent damage during return shipping.
Include your order details (name, order number, and reason for return).
Returns should be sent to: Movie Figures Ltd (trading as Grubmagnet Gaming) The Mansion House, Wrest Park, Silsoe, Bedfordshire, MK45 4HR
Please note: Customers are responsible for the cost of return shipping, except for faulty or damaged items.
5. Refund Processing
Refunds will be processed within 14 days of receiving the returned item.
Refunds will be made to the original payment method used for the purchase.
Shipping costs for non-faulty returns are non-refundable.
6. Exclusions
Certain items are non-refundable, including:
Custom-made products.
Digital downloads once accessed.
7. Contact Us
If you have any questions about our Refund Policy, please contact us:
Email: info@grubmagnet.com
Phone: 07565 322339